Refund Policy

Cancellation or Return

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You can cancel your order within 1 hour of placing the order. We would not be able to cancel the order once it is dispatched from our hub. We ensure return if the product's outer packaging is not damaged or the product is not damaged. You can always contact us with any questions at info@arogiva.com.

For outright cancellations by you: If you cancel your order before your product has shipped, we will refund you after deducting a transaction charge of 6%. Once the order is processed into shipping then 15% will be deducted as a processing charge and if the shipment fee is already paid by us then that will be deducted too.

If the cancellation is after your product has shipped: If the cancellation is done after the product is shipped then refund is processed after deducting forward and Return Shipping Charges.

 
Replacement & Cancellation: If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

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Damages and issues

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Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

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Refunds

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Only defective and damaged products can be returned within 4 working days from the day of delivery by reaching us our customer care on the same day of delivery. The refund amount will be processed via the original payment method within 15 working days. Items purchased on SALE will not be refundable.